What is your overdue account policy?

Whilst we are here to run a business, we do realise that sometimes payments can be forgotten or mistakes made. We therefore try to make our billing scheme as fair as possible.

  • 14 days before the payment for service is due an invoice will be raised
  • 3 days after the due date, the first late reminder will be sent
  • 7 days after the due date, the second (and final) reminder will be sent
  • 14 days after the due date, any service relating to the invoice will be suspended
  • 21 days after the due date, any service relating to the invoice will be deleted

If you wish to re-activate your account after deletion a £20 re-activation fee is required, however your site can only be recovered if this is within 14 days of the original deletion date.

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